You may be able to deal with us without identifying yourself (ie anonymously or by using a pseudonym) in certain circumstances, such as when you use our website.
You do not have to provide us with your personal information but if you do not provide us with the personal information that we need, we may not be able to provide our services or assistance to you or our clients on your behalf.
Why do we collect and use personal information?
We only collect, hold and use personal information for the purposes for which it was provided to us, related purposes or as permitted or required by law. Such purposes may include:
Providing you and/or our client with the services requested (generally legal services),and communicating about the same including in relation to billing.
Improving and marketing our services including developing our knowledge management resources, maintaining a database of clients and matters that record.
Responding to your and/or our clients' enquiries or providing you with assistance you have requested.
Processing application forms you have completed on various sections of our website.
Quality assurance and IT security.
Managing relationships with vendors/contractors/third parties.
Personnel management including recruitment of personnel.
Complying with our legal and professional obligations including checking for conflicts of interest.
In certain circumstances we may be required or permitted by law or Court or Tribunal order to collect certain personal information about you.
What personal information do we collect?
We generally collect personal information such as your name and contact details, and details about your occupation, interests and professional memberships, and information about your dealings with us or with our clients.
How do we collect personal information?
We may collect your personal information in various ways, including via telephone, our website, email or hardcopy and/or online forms. In most situations we collect your personal information directly from you.
Your personal information may be confidentially disclosed to other entities. Such entities generally include:
Our third party service providers for the purpose of enabling them to provide, manage or administer a service offered through us (such as our IT service providers, organisations providing secure storage and archiving services, and insurers).
Your representatives (including your financial advisors) if you have provided consent for such disclosure.
Government bodies, regulators, law enforcement agencies and any other parties where authorised or required by law.
Any other entities identified at the time of collecting your personal information or to which we are legally required to disclose your personal information.
How do we protect personal information?
We take reasonable steps to protect any personal information that we hold from misuse, interference and loss and from unauthorised access, alteration and disclosure. However, data protection measures are never completely secure and, despite the measures we have put in place, we cannot guarantee the security of your personal information. You must take care to protect your personal information (for example, by protecting any usernames and passwords). You should notify us as soon as possible if you become aware of any security breaches.
Accessing your personal information held by us
You may access personal information we hold about you, subject to a small number of legal restrictions or exemptions. Where such restrictions or exemptions exist, we will advise you of those reasons at the time of your request.
If you wish to access the personal information we hold about you or request correction of it, you should contact the member of our staff responsible for your file or our principal (using the contact details below).
While we do not charge you for a request for accessing your personal information you should be aware that we do charge a reasonable fee (which will be notified to you once you make a request) for time and cost if an extended amount of time is required to collate and prepare material for you and if you wish to have your files photocopied for you or place on an electronic storage disk.
How can you correct and update your information?
We take reasonable steps to ensure that the personal information we hold about you is accurate, complete and up-to-date. However, we also rely on you to advise us of any changes to your personal information.
Please contact us using the contact details below as soon as possible if there are any changes to your personal information or if you believe the personal information we hold about you is not accurate, complete or up-to-date so that we can update our records accordingly.
What do you need to do if you have a complaint?
Our principal will investigate the issue and determine the steps (if any) that we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the outcome of the investigation.
If you are not satisfied with our determination, you can contact us to discuss your concerns.
You can complain to the Australian Privacy Commissioner via www.oaic.gov.au.
Level 4, 235 Macquarie Street
Sydney NSW 2000
Phone: 02 9089 8706